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Accessibility information


If you have purchased an access ticket, one of our team will contact you before the show regarding entry to the rooftop.

If you have not purchased an access ticket and would like more information about this please email our team on

For those arriving via public transport please note, the general access point to the Depot Mayfield Rooftop includes 56 stairs. Our team will be available to escort anyone who needs an alternative level access route via a steep ramp.

For those driving to the event, vehicle access to the rooftop of Depot Mayfield is immediately to the left of our main entrance. During our opening hours, security are positioned at the front entrance will be able to radio someone to meet you and guide you up.

Underbelly understands disability within the Social Model. This means we are committed to making our festivals accessible to everyone and to creating equal experiences for all people.

Customers with additional/specific access requirements are eligible for a free companion ticket when purchasing for Underbelly’s events.

Personal Assistant Tickets (formally Carer tickets) can be booked over email, in person or via a phone call.

To receive a reservation link to pay over email including any carers tickets please send an email to us at with the following information

  1. Show you want to attend

  2. Date and time of performance

  3. Number of tickets including carer

  4. Seating area (posh, ringside, stalls, rear stalls), Please note that access to our booths includes a step up into them.

  5. Access notes for the booking. Any information about your mobility issues or access requirements so that our staff can better assist you during your visit.

If you would prefer to receive a call back from us please send us an email with the best phone number and someone will call you within 48 hours (Monday to Friday)